nostellaWrite to us
Email support@nostella.app to contact thunderflow x, based in India. Tell us your device model, operating-system version, Nostella version and the steps that led to the issue.
A short, redacted screenshot can help. Please leave out passwords, recovery secrets, private note contents and recordings unless they are essential and you choose to share them. Email opens your own mail app; this page does not send a message for you.
Where are my notes?
Nostella works locally without an account. If you enabled cloud sync, sign in on the second device and enter your recovery key to unlock encrypted cloud content. Cloud access can pause when a trial or subscription ends; deliberate recovery download remains available during the retention window.
Check folders, search, protected sections and Recently Deleted before assuming a note is gone. Avoid deleting or reinstalling the app while investigating missing data; that can remove local content.
Recovering a deleted item
Open Settings and find Recently Deleted. If you have protected it, authenticate first. Select an item and use Restore. Supported items normally remain available for 30 days unless permanently deleted sooner.
Items that have been permanently deleted cannot be restored through Recently Deleted. The app cannot recreate an attachment that is already missing. See Data & Deletion for the full explanation.
Recording and transcription
If recording will not start, review Nostella’s microphone permission in your device settings. Transcription also depends on speech permission, device support and language availability. Nostella requests on-device recognition; a recording can still be useful when no transcript is available.
Transcripts may contain errors. Keep the original recording when accuracy matters, and review any text before sharing or relying on it.
A reminder did not arrive
Check Nostella’s notification permission, the reminder’s date and time, and device settings such as Focus, silent modes and battery restrictions. On Android, also review exact-alarm access if precise scheduling is needed.
If the issue continues, include the scheduled time, your time zone, device model and what you observed when contacting support. Do not rely on Nostella as the only alert for a safety-critical task.
Access to protected notes
Use the device authentication or password selected when you set up the protected area. Do not send your password to support. We cannot retrieve a forgotten vault password or unlock a local encrypted note for you.
Before resetting any protection or removing app data, read the in-app explanation carefully. Removing data or encryption keys may make protected content inaccessible.
Making Nostella comfortable
Living Ink can be moved around the available screen. Its shape changes with writing, sketching and recording, while its expressions add small moments of life. App preferences include ways to adjust the appearance and companion.
Nostella also respects reduced-motion settings. If text or controls are difficult to use, tell us your device, text-size setting and the screen involved. Accessibility feedback is welcome.
Privacy and security concerns
For a privacy request or a potential security problem, email support@nostella.app. Describe the issue without including other people’s personal information or secret keys.
Read our Privacy Policy, Terms & Conditions and Data & Deletion pages for more detail.